Quality is generally defined as the features and characteristics of a product or service that bear on its ability to satisfy a need. In a higher education context, quality refers to and evaluated as an institution’s ability to deliver on its stated mission and objectives. Quality is a multi-dimensional concept that embraces all of the institution's functions and activities: teaching and learning, resources and equipment, faculty and staff development, student services, infrastructure, and engagement with the community. Assuring and enhancing quality is a rigorous and honest self-evaluation coupled with an external review, conducted openly by independent specialists, and if possible with international expertise.
The rapidly changing academic landscape in Saudi Arabia, as in the rest of the world, has created the need for all educational institutions to implement an effective quality assurance system. This need led the government to establish the National Commission for Accreditation and Assessment (NCAAA) in 2004 whose responsibilities include defining standards for accreditation, and reviewing and evaluating the performance.
Accordingly, the Royal Commission for Yanbu Colleges and Institutes Division established its Planning and Quality Directorate for the purpose of developing and implementing a series of quality assurance mechanisms in all academic and administrative units, assessing performance in all areas of institutional activity, enforcing regulations that determine how work is efficiently implemented, in addition to measuring and evaluating performance against proven standards.
The directorate has also been charged with conducting reviews, providing technical support, and advising all quality sub-entities of the institution. Finally, the Institution is leading an effort to instill a quality culture to ensure that systems, processes, and outcomes exceed quality standards.
Planning and Quality Directorate portal